It is a legal requirement frorm CPE that all students must enter into the Student Contract prior to commencing at Big Foot Global Academy (BFGA). The Student Contract is a critical documents that helps to minimise future disputes, therefore, it is essential that it be completelly understood by the student (parents/legal guardians where a student is younger than 18 years of age) prior to enrolment.

Each contract is valid only for admission to one course. Students are required to sign two original sets of student contract and will retain one set for personal reference. No fields will leave blank in the student contract. Where non-applicable, it will be filled with “N.A.”

If any amendment is made which will change the original intent of the contract, the student and BFGA must sign beside the amendement on both sets of the student contracts.

BFGA will provide the student with a cooling-off period of seven (7) working days after the date that the contract has been signed by both parties. The student will be refunded the highest percentage stated in the Refund Table of the fees already paid if the student submits a written notice of withdrawal to the BFGA within the cooling-off period, regardless of whether the student has started the course or not.

Click here to view the sample of Standard PEI-Student Contract

• A course transfer refers to a situation where a student who is enrolles in BFGA course wishes to change to another course but remains as a student of BFGA.
• All request must be made in writing by completing the Course Transfer Request Form. For students that are under 18 years of age, written consent from the parent/legal guardian must be obtained.
• All course transfer requests shall be accompanies with a valid reason and subject to approval by Principal.
• Before the transfer of course, a Pre-Course Counselling shall be conducted for the student.
• The student must also fulfill all the admissions criteria of the new course and will be subjected to BFGA’s student selection and admission procedures.
• The student will have to complete the installment payments for all overdue fees of the existing course (if any) and returned outstanding property (if any) such as library books etc
• The Refund Policy shall apply if the requirements of the refund are met unless as otherwise agreed between BFGA and the Student.
• A student requesting for a course transfer within BFGA must withdraw from the existing course by cancelling the existing student contract before signing a new student contract for the new course.
• BFGA and student shall sign a new Standard PEI-Student Contract.
• The transfer process will be completed within 4 weeks to effect the course transfer and subject to ICA approval.

• A course withdrawal refers to a situation where a student who withdraws from BFGA to transfer to another school or return to his/her native country for whatever reasons shall be deemed to have withdrawn from BFGA.
• A student who wishes to withdraw from a course after commencement shall inform BFGA in writing by completing the Course Withdrawal Request Form. For students that are under 18 years of age, written consent from the parent / legal guardian must be obtained.
• An interview session will be arrange with BFGA.
• The student will have to complete the instalment payments for all overdue fees of the existing course (if any) and returned outstanding property (if any)
• Once approval is given, the notification of course withdrawal application will be given to the student. The refund policy and procedures shall apply if he/she is eligible for a refund.
• The withdrawal process will have to be completed within 4 weeks from the receipt of the request for withdrawal.

Deferment would mean that the student will postpone the current course (or module) they are attending to a later date. There is a need to sign a new contract and/or an addendum to the existing contract. Students are allowed to defer only once up to a maximum of 6 months.

• Student shall submit their deferment request in writing to BFGA by completing the Course/Exam Deferment Request form with supporting documentation for the reason to defer. For student below the age of 18, the parent/legal guardian’s consent is obtained.
• Academic department shall obtain approval from Principal to effect the request and thereafter, inform the student accordingly.
• BFGA shall provide the student to sign a new student contract or an addendum to the existing student contact.
• The student will have to complete the installment payments for all overdue fees of the existing course (if any) and returned outstanding property (if any)
• If approved BFGA will prepare a new PEI-Student contract or an addendum to the existing contract to cover the entire period of study.
• The deferment process will have to be completed within 4 weeks from the receipt of the request for deferment.

1. Big Foot Global Academy (BFGA) shall ensure a fair and reasonable refund policy for any payments made.
2. Students are required to pay their fees as laid out in the respective Student Contracts and by the date(s) stipulated in the invoice(s).
3. The complete Refund policies relating to both Withdrawals with Cause and Withdrawal without Cause are governed by the Student Contract entered between BFGA and the student.
4. BFGA’s Refund Policy is as follow:-

Refund for Withdrawal Due to Non-Delivery of Course

BFGA will notify the student within three (3) working days upon knowledge of any of the following:

• BFGA fails, for any reason to commence the Course on the Course Commencement Date;
• BFGA terminates the Course for any reason, prior to the Course Commencement Date;
• BFGA fails for any reason to complete the Course by the Course Completion Date;
• BFGA terminates the Course for any reason prior to Course Completion Date;
• BFGA has not ensured that the Student meets the course entry requirements set by BFGA stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or

The Student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the student contract, BFGA will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table below.

REFUND TABLE:

% of [the amount of Course Fees and Miscellenous Fees paid under Schedules B and C]	If the Contracting Party's written notice of withdrawal is received:
80%	more than [30] days before the Course Commencement Date
10%	before, but not more than [30] days before the Course Commencement Date
0%	after, but not more than [0] days after the Course Commencement Date
0%	more than [0] days after the Course Commencement Date

Refund during Cooling off Period

BFGA will provide the Student with a cooling-off period of Ten (10) calendar days including the date that the contract has been signed by both parties.
The Student will be refunded all Course Fees and Miscellaneous Fees already paid if the student submits a written notice of withdrawal to BFGA within the cooling-off period, regardless of whether the student has started the course or not.

Non Refundable Fees, no refunds will be made for fees that fall under this category:

o Application Fee is non-refundable and paid upon acceptance of offer.
o Bank Charges (if applicable) are to be borne by the student
o BFGA’s Non-refundable fees are reflected in Schedule C of the Student Contract.

Students are briefed on the Refund Policy during pre-course counseling and during the orientation program.

DATA PROTECTION NOTICE

This Data Protection Notice (“Notice”) sets out the basis which Big Foot Global Academy (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

PERSONAL DATA

1. As used in this Notice:
“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified:

(a) from that data; or
(b) from that data and other information to which we have or are likely to have access.

2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.

3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

4. 4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

5. We may collect and use your personal data for any or all of the following purposes:
a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
b) verifying your identity;
c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
d) managing your relationship with us;
e) processing payment or credit transactions;
f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
h) any other purposes for which you have provided the information;
i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
j) any other incidental business purposes related to or in connection with the above.

6. We may disclose your personal data:
a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.
7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

WITHDRAWING YOUR CONSENT

8. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

9. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

10. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.

11. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

12. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

13. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

14. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA

15. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

16. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA

17. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

RETENTION OF PERSONAL DATA

18. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

19. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

20. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

DATA PROTECTION OFFICER

21. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

Asrie Anuar
Email: asrie@bigfoot.com.sg

EFFECT OF NOTICE AND CHANGES TO NOTICE

22. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

23. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.