Students who wish to provide any feedback and/or complaints to BFGA should adhere to the following procedure:
A duly completed Student Application Form.
Students are to approach the BFGA Staff to request for a Feedback Form
The BFGA Staff is to acknowledge the feedback/complaint received. This should be done within 3 working days.
The head of department will analyse all feedback received and provide a solution with appropriate action.
If he/she accepts or is satisfied with the proposed solution the head of department filed the Feedback Form for record purposes.
If the student is not satisfied with the proposed solution, he/she can escalate the matter up to the Management Team. The Management Team will investigate the case and take necessary actions to resolve it.
If the student is still not satisfied with the outcome/decision, he/she will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) or the Small Claims Tribunal for mediation.
The entire process should not take more than 21 working days.
Note: As Feedback can be generic and/or positive, BFGA will have the discretion of the need to reply to students.